Terms of Use

Last updated: 17 de junho de 2026

These Terms of Use govern the booking of the private transfer and tour services offered by Maragotransfer LTDA (CNPJ 33.548.557/0001-10), based in Maragogi/AL, through the Maragotransfer website. By making a booking, you declare that you have read, understood and agree to these conditions and to our Privacy Policy.

1. The service

We offer private transfers (road passenger transport) between airports, hotels, inns and tourist destinations in the region, as well as tours. The transfer is private: the price is per vehicle and per leg, not per passenger, within each vehicle's capacity.

2. Booking

The booking is made on the website by providing the route, vehicle, date, time, number of passengers and contact details. A booking is only considered confirmed after the deposit payment is approved. The information provided (especially time, flight and pick-up location) is the client's responsibility.

3. Price, deposit and balance

Amounts are shown in Brazilian reais (R$) at the time of booking. Payment is split into two parts:

Deposit: paid online at the time of booking, via Mercado Pago (Pix or card), to secure the vehicle and time.
Balance (remaining): paid directly to the driver, at the end of each leg, according to the amount stated in the booking.

When a booking combines several legs in a single payment, the deposit equals the sum of the deposits for each leg, and the balance is paid for each leg as it is completed.

4. Cancellation and rescheduling

To cancel or reschedule, just contact our team. The rule is simple:

24 hours or more before the transfer time: rescheduling is free and, in case of cancellation, the deposit is fully refunded.
Less than 24 hours before or in case of no-show: the deposit is not refunded and is retained as compensation for reserving the vehicle and driver.

Refunds are processed through the same payment method used for the booking and follow the timelines of the operator and Mercado Pago.

5. Punctuality and delays

Please be ready at the agreed time and place. For transfers to the airport, we recommend leaving with the lead time stated in the booking. We are not liable for losses arising from incorrect time or flight information provided by the client, nor for delays caused by force majeure (traffic conditions, weather, roadblocks, etc.).

6. Luggage, children and extras

State in the booking the amount of luggage and the presence of children, so the vehicle is suitable. The use of child seats/booster seats for children, when required by law, is the client's responsibility and must be requested in advance. Extras (such as additional luggage) must be reported at the time of booking.

7. Responsibilities

We undertake to provide the service with accredited drivers and vehicles in suitable condition. The client undertakes to provide accurate information, to respect the vehicle's capacity and to behave appropriately during the trip. Behavior that endangers the safety or integrity of the vehicle, other passengers or the driver may lead to the service being interrupted.

8. Limitation of liability

We are not liable for indirect damages or for events beyond our reasonable control. Items left behind in the vehicle should be reported as soon as possible so we can try to locate them.

9. Consumer relationship

These Terms do not exclude the rights guaranteed to consumers by Brazil's Consumer Protection Code (Law No. 8.078/1990).

10. Changes

We may update these Terms at any time. The current version is always the one published on this page, with the update date shown at the top. The conditions applicable to a booking are those in force on the date it was made.

11. Governing law and jurisdiction

These Terms are governed by Brazilian law. The courts of the consumer's domicile are chosen to settle any disputes, in accordance with the Consumer Protection Code.

12. Contact

WhatsApp: contact us